Curse

toon-a-loon · Feb 05, 2006, 09:15 PM // 21:15

Well all I can say is stop trying to download those bots. You know the have keyloggers in them.

GG

treserious · Feb 05, 2006, 09:17 PM // 21:17

Quote:

However, I would like to atleast see an effort by what team they do have, even if it takes weeks or months to get anything accomplished. That is the point of the thread. I'd hoped more people would agree with me and recognize that many people are losing hundreds of hours of their life just because of hackers and the lack of customer support/investigation into the incidents.

again, client side, not thier problem. if you truly have been hacked, re-evaluate your security. anyone who gets hacked has allowed this by being
negligent or outright idiotic with thier personal computer security.

Quote:

And I am fairly confident of my security. I do not, nor have I ever used third party programs for Guild Wars and the only Guild Wars related websites I have really gone to is the official website, Guild Wars Guru, Guild-Hall, and Team-iQ.

then in your specific case you may be trying to pull a fast one, or again, negligent in your PC security.

I work in IT, and have seen countless cases of hacks, stolen data, stolen email accounts, machines set up as spambots, and identity theft.
100% of these cases are the fault of the user.

throw ya a bone.

here is a beginners guide to securing a pc.

also look up "rootkit revealer", "ad-aware", spybot s&d", "hijack this", "process explorer", "active ports", "crucialADS", "BHOcaptor", "a2hijackfree".
these are all tools used to help secure your system, or to diagnose threats already present.

also look into a firewall. "blackice", "sygate personal", "zone alarm". software firewalls are limited though.

also if youre on wireless, and dont know too much about configuring wireless APs, your connections are way open, unencrypted and anyone within 100' can grab everything. configure it so that you dont broadcast your SSID, and if at all possible, create a filter that only allows specific mac addresses to connect. also at the very least enable wep.

if you are connecting directly to a broadband modem, consider purchasing a good router with at least both NAT and SPI firewalls included.
read all the instruction on how to secure that as well.

passwords, you should be using at minimum 8 character alpha-numeric-symbol password. this prevent dictionary cracking techniques, or at least delays them by a while. also use different passwords for different things.
I personally use 6 different passwords for different purposes, 1 for email, 1 for forum accounts, 1 for game accounts, 1 for ftp accounts, 1 wor domain account....etc.

proper PC security is not about just installing a bundle from norton or mcaffee and doing your updates. for proper security in this day and age, you have to use a multi-tiered approach, including prevention techniques and damage control.

think of it as a 4 man SF team. the tank holding the gear is your pc, the 2 monks behind him are keeping him safe, with protection, and healing.
theyre not just using 1 skill are they? nope. thats 16 skills used in combination that makes it work.

Qealoth · Feb 05, 2006, 09:18 PM // 21:18

THE Bigger question is how did they get hold of your account.
It was due to either
-negligeance: you didnt protect your password or you installed malicious programs.
-Or you are making this up
Either way Anet has no obligation to give your items back unless there was a geneuine hacking of their servers in which case not only you will have been affected.

(Sorry if this seems harsh)

Deathqueen · Feb 05, 2006, 10:55 PM // 22:55

Quote:

Originally Posted by Joe Martin

It is like this for every game out there. They have no way of verifying the items that you had/did not have, and even if they did, pouring through thousands of logs to find your 97k is not a priority for them.

Yes, they can get your account back, but the items are toast.

Actually this is not totally true. EQ has a return policy even on hacked accounts where someone deleted all the characters after taking all the items. But, yes, it does take time. Took four months before I got all my stuff back and mine was even a bug when exchanging items between another player. But, four months later they found the logs and saw the bug and then I sat down with a gm in Freeport bank and he gave me every item back brand new. I did have to give a list of some of the items as proof and I remembered the good ones and he even told me of ones I had missed. Very nice gm. EQ must have some very special setup for detecting true hacks and then malicious ones just to get double loot. Others lost full account characters (some due to divorces and wives deleting their husbands accounts laffin) and eventually they too got their full set of characters and all their equipment back. Dates and times and location made it very important because this allowed them to narrow their log searches down. (smile)

Mavrik · Feb 05, 2006, 10:56 PM // 22:56

the logs the logs the logs....

Anet has a team of people for the sole purpose of protecting their servers from hackers and what not. But their team and Anet as a whole is NOT responsible for someone hacking your computer and your account. I have friends in europe, I could easily give them my password and let them "loot" me so I could then sob to Anet I was hacked and get it all back.

Not gonna happen...

Sorry for you loss but lesson hopefully learned, move on.

Okae · Feb 05, 2006, 11:06 PM // 23:06

This is so absurd. Anet is not responsible for the crap you download or if your client (system) is hacked. As others have posted here sounds like you need to re-evaluate your security.

It sounds to me that the only real solution that would fix your gripe is for Anet to include anti-spyware and anti-keylogger/backdoor/etc type sofware w/in the game. That's ludicrous! Last time I checked they're not Symantec, Norton, etc.

Can you imagine that!? Guild Wars MMORPG and anti-virii software LAFF!

The bottom line is if your account gets into someone elses hands you are solely responsible and SOL.

Here's an example, of one of my guildies shares an account with their sibling. They got into a fight so what did the sibling do... he sold all of her stuff. Is Anet responsible for that? Maybe Anet should be a mediator between family members who share accounts.

Rayne Nightfyre · Feb 05, 2006, 11:22 PM // 23:22

My take on this is that if you've been hacked... somehow, someway, it's your own fault.(Not always the case, but usually, yes) It's ridiculous to expect ArenaNet to reemburse you if that happened. I guess if you were so unfortunate so as to have that happen, take it as a lesson to be more cautious.

Mercury Angel · Feb 05, 2006, 11:43 PM // 23:43

It's not uncommon for companies to believe their programs are 'hack/exploit-proof', and because they see it that way, they interpret any unknowns in that way.

The last MMORPG I played had a problem at peak hours that it took forever to get the company to even consider. The account servers WERE safe and secure. The character servers were having a problem though. Very rarely, during these hours, the character server would 'burp' and cause somebody who logged into their own account to end up on somebody else's character.
They ignored reports about it for the longest time because they didn't believe it was possible and simply said the players that were losing all of their items were using keyloggers (The logs showed that the people were logging in properly, and the logs don't lie, do they?). It wasn't until enough players were saying they were ending up in someone else's account that it went under investigation.

That being said, the occurrence was extremely rare, and the bulk of hack cases was most likely due to the high incidence of n00b hackers downloading applications from a well-known hacking community. [EVERYONE in the game knew about it, using exploits involving packet-sending applications was just that common]

Now, this is an anecdotal account of another company, but the lesson should be fairly clear; Even if 99.9% of problems might be caused by the players themselves, if you ignore the possibility of what might be causing the last .1%, there're still people whose game experience is being ruined due to simple neglect. (Of course, at the same time, expending too many resources to investigate an occurence so rare, and difficult to reproduce without more detailed player reports is generally not a good idea either.)

Regardless of what may or may not be the case, and my opinion as a player aside... Edit: Bah, Las cleaned it up, nevermind.
2nd Edit: Ok, general consensus is that this should be closed.

Please take up any issue with Anet's policies with Anet itself. This has apparently just become flame bait.

</closed>

treserious · Feb 05, 2006, 11:44 PM // 23:44

Quote:

Here's an example, of one of my guildies shares an account with their sibling. They got into a fight so what did the sibling do... he sold all of her stuff. Is Anet responsible for that? Maybe Anet should be a mediator between family members who share accounts.

actually, sharing an account would be a violation od the GW TOS.